Troubleshoot Google Docs, Sheets, Slides & Forms error message: "Something went wrong"

If you lot get an mistake message such equally "Something went wrong. Reload" or "Unable to load file" preventing you from making edits on your Docs, Slides or Sheets, you can troubleshoot the issue. If y'all urgently demand to admission a file and resume your progress, you can utilise workarounds to resume your workflow.

Other mutual mistake letters:

  • "Encountered an error. Delight try reloading this folio, or coming back to information technology in a few minutes."
  • "A server error occurred. Please press 'Reload' in your browser."

Basic troubleshooting

Expect v minutes and reload

Sometimes you might encounter an mistake bulletin and the fault will resolve itself. Wait for five minutes and reload the page.

Improve your net connectedness

If y'all have a poor internet connection, you lot can endeavour moving to a location where the cyberspace is more than reliable. Alternatively, you can also endeavor using a cable connectedness when possible.

Update your outdated software or device

If you apply an older computer or browser, it might not meet the organization requirements for Docs, Slides or Sheets. You can also try to open up the same file in another device. If you lot can open up the same document on a different computer, the event may exist specific to your device. You tin update your browser to the latest version.

The browser saves your opened tabs and windows and reopens them automatically when it restarts. Your Incognito windows won't reopen when Chrome restarts.

Try a different browser

If you frequently come across error letters when using your regular browser, try a different browser.

Share edit access with other accounts

You can share edit admission of your file with some other business relationship and edit the file using a different business relationship. You tin can share the file in Google Drive without opening the file.

Advanced troubleshooting

Clear your cache and cookies

Browsers sometimes "remember" certain pages to load them chop-chop. In the procedure, they might memorize an error page and keep showing it to yous and trigger an mistake bulletin. You lot can assistance reset this by clearing your cache and cookies.

Tip: If you're using other browsers, y'all can also clear enshroud & cookies on Safari, Firefox, and Microsoft Edge.

Plow off extensions

Plough on offline mode (Chrome browser only)

Clear hosted app data (Chrome browser only)

Hosted app data refers to data from the apps yous've added to Chrome from the Chrome Web Store. You can clear hosted app data to help resolve the issue.

  1. On your reckoner, open up Google Chrome.
  2. At the top, clickChrome and thenClear browsing data.
  3. ClickAvant-garde.
  4. SelectHosted app data.
  5. ClickArticulate information.

Import your file'due south information from a new spreadsheet (Google Sheets only)

If the issue appears on Google Sheets and creating a copy of your file in Drive doesn't work, you tin can use IMPORTRANGE to import your data to a new spreadsheet to preserve your data. To use IMPORTRANGE(), you demand to know your original file's URL and tab proper name.

Of import: Whatever formulas from the original Sheet won't be imported to your new Sheets after using IMPORTRANGE().

Steps to resume your workflow

Create a re-create of your file in Drive

Y'all can create a copy of the file and admission the new copy on Google Drive if the fault message in Slides, Sheets or Docs blocks you from making edits on your file. You may continue editing on the newly copied file.

  1. On your computer, open Google Drive.
  2. Correct-click the file.
  3. Click Brand a copy.

Tip: You lot may demand to expect a few seconds to see the copied file in the aforementioned location as your original file.

Download and and then upload a file

If the mistake message is blocking you from making edits on your current file, you can also try to download your files to your calculator from Google Drive and upload the file back to Google Drive. This process will create a new file that contains the same content.

Download a file

  1. On your reckoner, open up Google Drive.
  2. Correct-click the file.
  3. Click Download.

Upload a file

  1. On your computer, open Google Drive.
  2. Click New.
  3. Click File Upload.
  4. Upload the file .

Important: This procedure may lose some features in your downloaded file, similar revision history, after you download your file.

Download your file in Bulldoze and work locally

You can also download your files to your computer and relieve your progress using Google Bulldoze. You can continue to work on your progress by opening the downloaded file from your figurer if the supported software has been installed. When the error message is recovered, you lot can upload the downloaded file back to Google Drive or simply copy and paste the new progress to the original file.

Important: You lot might lose sure features, like revision history, if yous download your file and work locally.

Help us improve & find assistance in the community

If you still see reload errors, you lot can ask for assistance or report the trouble.

  • If you yet have any questions, you can visit the Google Docs Editors Help Customs to ask for help.
  • To report an issue, open your Docs, Sheets, Slides file and at the superlative, click Help and then  Help us better.

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